REFUND POLICY

REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at +447981116558. Please note that returns will need to be sent to the following address: [24 Ellesmere Rd, Sheffield S4
7JB]

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at  everest4scents@gmail.com

 

Return Shipping Costs

The customer is responsible for the return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping service to ensure that returned item(s) reach us safely.

 

Receiving the Wrong Item:

If an incorrect item is included in your order, please adhere to the following steps to ensure a hassle-free return process:

- Keep the Packaging Intact: Do not open the packaging of the received incorrect item to facilitate an easy return.
- Reach Out Promptly: Contact our Customer Service within 24 hours of receiving your order. call+447981116558 to report the issue.
- Share Relevant Information: Provide us with your order number and a detailed description of the incorrect item.
- Follow Return Instructions: Our Customer Service will guide you on how to return the item. It's crucial to adhere to these directives for a smooth process.
- Return in Original Condition: The incorrect item should be sent back in its initial condition, including all packaging and materials.

Important: Failing to follow these guidelines may complicate the return and replacement process.

We regret any inconvenience caused by this mistake and value your cooperation with our return policy. For further assistance, our Customer Service team is at your disposal.

Impact on Delivery Offers:
Returning items may affect delivery offers as follows:

- For Orders with Free Delivery: If returning an item lowers your order's total below our free delivery threshold, a £3.50 postage fee will be deducted from your refund. This fee compensates for the initially waived shipping cost.
- For Orders without Free Delivery: If your order did not qualify for free delivery initially, your refund will not be reduced by additional delivery charges.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at +447981116558